How Cancellations Work

Cancellation Process Overview

Cancellations happen. Things come up and plans can change. No problem! Hostel Reservation Hub can handle it.

First, admins can specify cancellation policies which will be shown during the reservation process and during checkout. Admins can also set a cancellation fee amount by reservable item type.

Customers can cancel their own reservations online, or they can call you and ask for help with cancelling their order or reservation.

Providers are responsible for issuing refunds to customers but Hostel Reservation Hub has a built-in system to help with this using PayPal. During check-out, customers are notified, and must acknowledge, that all refunds will be issued through PayPal.

If customers already paid money and are owed a refund, this will show up in your menu under 'Refunds Due'. Hostel Reservation Hub provides a convenient way for admins and employees to balance out the funds and helps to determine what amount a customer is owed. If the customer is still owed a refund, the admin or employee can simply click on a PayPal button which brings up a PayPal payment window already set with the customer's email address and amount due. Payment is then made to the customer. Once the refund has been paid, the admin or employee then clicks another button in the system which marks that the refund has been paid and that the refund / transaction is now complete.

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